Zendesk Support
Pružite veliku podršku - bilo kada i bilo gdje
Podaci O Aplikaciji
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Opis Aplikacije
Analiza I Pregled Android Aplikacija: Zendesk Support, Razvijen Od Zendesk Mobile. Navedeno U Kategoriji Djelatnost. Trenutna Verzija Je 2.64.0, Ažurirana Na 03/07/2025 . Prema Recenzijama Korisnika Na Google Playu: Zendesk Support. Postignute Više Od 870 Tisuća Instalacije. Zendesk Support Trenutno Ima 8 Tisuća Recenzije, Prosječna Ocjena 3.2 Zvijezda
Podrška za Android izrađena je za agente, voditelje timova i upravitelje u pokretu. Brz i siguran alat za produktivnost koji vam omogućuje vidljivost računa u stvarnom vremenu.Izdvojite dan i nastavite raditi tako da objedinite prave ljude, razgovore i informacije. Podrška za Android omogućuje vam pristup Zendesk-u bez obzira na to jeste li u uredu ili u pokretu!
Neke su ključne značajke koje ćete pronaći u aplikaciji:
Usredotočite se danas
Nabavite snimku pregleda ulaznica da biste pregledali volumen, potražnju i shvatili što je potrebno za vaš račun.
Pretražujte da biste pronašli kontekst za korisnika
Imajte bolji uvid dok ste u pokretu pregledavši profil klijenta da biste vidjeli oznake, organizacije, bilješke, zahtjeve i drugo.
Nastavite razgovor ili izradite nove ulaznice
Dodajte prave ljude u razgovor s @mentions, stvorite nove ulaznice i ažurirajte primatelje i CC-ove, plus dodajte sljedbenike, oznake i bilo koje drugo polje dok ste u pokretu.
Primajte obavijesti u stvarnom vremenu za kritična ažuriranja
Potvrde u stvarnom vremenu o kritičnim ažuriranjima korisnika, popis aktivnosti na vašim ulaznicama u feedu obavijesti. Konfigurirajte koje obavijesti primate po skupinama i kada ih želite, po danu i vremenu.
Pokrenite tvrtku s polja
Ako radite na terenu, zadržat ćemo vaše poslovanje dok ste u pokretu - snimite fotografiju ili prenesite i pregledajte privitke na ulaznice, dobite kontekst s oznakama, bilješkama i važnim korisničkim podacima u profilima.
Pratite uspješnost vašeg tima
Ako ste upravitelj, možete pratiti trenutačno radno opterećenje i način na koji vaš tim radi s dlana!
Mi volimo povratne informacije pa ako možemo učiniti nešto bolje, recite nam! Naš mobilni tim čita svaku ulaznicu za podršku. Pošaljite nam povratne informacije izravno putem aplikacije na kartici postavki.
Zendesk gradi softver za bolje odnose s kupcima. Zendesk Support je lijepo jednostavan sustav za praćenje, određivanje prioriteta i rješavanje ulaznica za korisničku podršku.
Saznajte više o podršci i izradite besplatni račun ovdje: https://www.zendesk.com/support
Trenutno Nudimo Verziju 2.64.0. Ovo Je Naša Najnovija, Najoptimiziranija Verzija. Prikladan Je Za Mnogo Različitih Uređaja. Besplatno Preuzmite Izravno Apk Iz Google Play Store -A Ili Drugih Verzija Koje Ugošćujemo. Štoviše, Možete Preuzeti Bez Registracije I Nije Potrebna Prijava.
Imamo Više Od 2000+ Dostupnih Uređaja Za Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... S Toliko Opcija, Lako Vam Je Odabrati Igre Ili Softver Koji Odgovara Vašem Uređaju.
To Može Biti Korisno Ako Postoje Bilo Kakva Ograničenja Zemlje Ili Bilo Kakva Ograničenja Sa Strane Vašeg Uređaja U Google App Storeu.
Što Je Novo
‧ Please share your feedback via the in-app feedback feature.
‧ We're excited to add side conversations support to the Android app.
‧ In the upcoming updates, we'll add the ability to reply and create side conversations in the app.
‧ You can now view side conversations associated with a ticket. A dedicated button will appear in the top bar when you open a ticket.
‧ We're excited to add side conversations support to the Android app.
‧ In the upcoming updates, we'll add the ability to reply and create side conversations in the app.
‧ You can now view side conversations associated with a ticket. A dedicated button will appear in the top bar when you open a ticket.
Ocijenite I Pregledajte U Google Play Storeu
Ukupni Broj Ocjena
Ukupni Broj Aktivnih Korisnika Ocijenjenih Za: Zendesk SupportUkupni Broj Instalacija (*Procijenjeno)
Procjena Ukupnog Broja Instalacija Na Google Playu, Približno Iz Broja Ocjena I Instalacijskih Granica Postignutih Na Google Playu.
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Nedavni Komentari
absolute Not providing
This app needs to basically be rewritten from scratch. The notifications, back button UX, and navigation all make no sense. Further, the performance is really horrid in terms of simple things like loading a ticket. Needs a complete do over and if the developers are being honest, they probably know it.
Ram Kumar
Dark theme does not get set after changing theme. The setting drop-down on th side does not show text at all.
Kolby Herrin
The new agent experience is an improvement, but some glaring issues still exist. When you open multiple tickets through notifications, you can't get back to the ticket list, you instead keep going back through tickets that you've opened. I'm unable to select "Task" as a ticket type. "Question" is listed twice and one of the instances will disappear if you select one of the "Questions" for the type. I'm unable to select and copy parts of a ticket. Instead, I'm required to copy the entire ticket.
Roman
Terrible update! Cannot switch between tickets without returning back to the list. To change the status of the ticket you have to switch between tabs. After the ticket is Solved or Pending one have to return again to the list to see the next ticket. It's now simply impossible to navigate. Did you guys ever tested the UX / UI?! You have "fixed" what wasn't broken and broke it instead!!! How do I revert to the old version? I really regret the auto update option was turned on...
A Google user
Edit: the app has become blindingly white. I'm downgrading to 1.7.1. 2. The UI is horrible - for every reply I first have to choose a resolution at the top of the ticket and then submit my answer at the bottom. 3. A new update made it worse: the reply form has enough height to show just three lines of text. Most of the vertical space is wasted. Again, the resolution and the reply form are spaced out and it takes an extra scrolling effort for every ticket to adjust a resolution and send a reply.
M L
1) if i start responding to a msg in the app, and need to open a browser to gather info or copy a link, everything I've written disappears. total waste of time. I end up having to go to my laptop to re-compose a reply. Ironically, Zendesk asked for a review in aop. I started replying, dropped my phone, it went to another screen when I was picking it up, and my reply was lost.😖 Here I am now making sure you get this 2) can't respond in app to msgs sent by Facebook 🙄
foodiedealma
Missing tablet mode, if I want to use landscape mode I have to use the website which often does not work well on mobile (drop down menus appear and disappear without allowing to select an option). Pretty inconvenient when you are trying to type and the app forces you to use portrait mode so your text box is covered by the onscreen keyboard. Poor design choice.
A Google user
Continues to get better. Batch selection of tickets for deletion. The ability to merge tickets and the ability to specify which queues(if we have access to multiple) we want to receive notifications for would be nice. 4/4/19 - Another app refresh comes and goes still with no ability to merge tickets via the app... maddening... 9/10 - still no merge!