Helpwise
Helpwise 是一款客户服务和团队协作软件。
应用信息
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应用描述
Android应用分析和审查：Helpwise，由SaaS Labs US Inc.开发。在效率类别中列出。当前版本为3.6.14，在 12/03/2025 上更新。根据用户在Google Play上的评论：Helpwise。超过3 千的安装。 Helpwise目前有68评论，平均评分为3.7星
Helpwise 是一个全面的客户服务平台，提供一系列功能，帮助企业从一个仪表板管理所有客户通信。借助 Helpwise，您可以从一个集中的位置通过电子邮件、短信和社交媒体等多种渠道轻松回答所有客户查询。Helpwise 的突出特点之一是它的通用收件箱，它允许您在一个地方查看所有频道的对话。此功能使您可以轻松处理客户的通信、及时响应查询并提供出色的客户体验。
Helpwise 提供与日历、任务管理应用程序和 CRM 的本机集成，使您能够加强沟通并简化工作流程。您还可以使用 Helpwise 的应用程序功能创建自定义集成，以连接您的企业使用的其他工具。
Helpwise 包含旨在改善协作和提高整体团队生产力的功能。您可以在对话中提及团队成员，并与他们合作更好更快地响应客户查询。
此外，Helpwise 具有内置的碰撞检测功能，可确保不会对客户查询做出相互矛盾的答复。如果两个团队成员正在对同一个线程写回复，冲突检测功能会提醒双方，确保客户收到准确一致的回复。
使用 Helpwise，您可以设置多个签名并在撰写电子邮件时即时更改它们。此功能对于拥有多个品牌或需要不同签名的部门的企业特别有用。
Helpwise 还允许您通过使用 Automation Rules 设置工作流来自动执行日常和重复性任务，例如分配、标记和关闭对话。 Helpwise 将为您的团队处理工作量，腾出时间专注于更重要的任务。
Helpwise 的另一个有用功能是它能够通过基于循环、负载平衡和随机等逻辑智能分配对话来自动管理团队的工作量。此功能消除了手动委派的需要，并确保您的团队可以有效地处理客户查询。
Helpwise 允许您直接从平台自动化客户反馈。您可以分析反馈和分数以改进您的支持流程和质量。
借助 Helpwise，您可以通过跨收件箱深入了解支持团队的绩效来优化团队绩效和支持流程。您可以跟踪个人工作量和关键指标，从而做出数据驱动的决策以改善客户支持。
最后，Helpwise 允许您设置知识库来托管可以与客户共享的文章。您可以为客户入职、内部文档和其他重要信息创建帮助中心。此功能可确保客户可以轻松找到他们需要的信息并减轻支持团队的负担。
总之，Helpwise 是一个易于使用的一体式客户服务平台，提供一系列旨在简化您的工作流程、改善协作并提供卓越客户体验的功能。
我们目前正在提供3.6.14版本。这是我们最新，最优化的版本。它适用于许多不同的设备。从Google Play商店或我们托管的其他版本中免费下载Apk。此外，您可以在不注册的情况下下载且无需登录。
我们拥有超过2000+的Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ...设备，并提供了许多选项，您可以轻松选择适合您设备的游戏或软件。
如果在Google App Store上有任何国家限制或设备侧面的任何限制，它可能会派上用场。
什么是新的
Bug fixes and improvements
最近的评论
The Man Voiss
This newer version of the app is working much smoother than the first edition. Still need to add the fundamentals of helpwise to the features though. Some improvements that should be implemented right away are: 1. bulk actions (ie, select multiple messages and bulk delete, close, assign, tag, spam etc.) 2. tags (since tags are essentially the only folder element we have, with having to implement folders, just bring in tags so that we can organize on the go. plus tags can trigger automations, so it would be nice to have some on the go automation via tags.) 3. Universal Inbox AND Zenbox experience!!! (to make this mobile app a true productivity tool, including the different consolidated views in the app would be greatly helpful!) 4. Overall "Quality of Life" improvements: - add the "add note" button to the bottom of messages in the outbound area below the reply button to be more consistent with the desktop app - allow toggle close on inboxes a possibly a better indication of unread messages before having to toggle open (or better yet, allow checkboxes to include or exclude messages in the stream, which could function like a universal inbox) - allow for selecting multiple messages, ideally by clicking image, similair to how the mainstream email clients, and bring up actions menu (related to the bulk selection feedback above) - allow for more customization (for example, brand colors, swipe actions. Other than that, I am pleased with the improvements! Look forward to seeing things further developed.
A Google user
The UI is really great and very self explanatory. The app is very user friendly and it is easy to get used to it. Also having most of the communication channel synced at one place helps alot to focus on critical tasks. All in all its really good asset for entrepreneurs.
Thomas Carney (TECGamer)
Just started to use this app with my Twilio phone number. The app doesn't give you the ability to sign in via Gmail like the site does so I had to reset my password. Also, why does it take such a long time to send an SMS/get data? Seems like some services need to be optimized. Still plan on using it for now. Still a great service overall.
Mohamad Yassine
Keeps crashing on Redmi Note 8 Pro especially when opening attachments. It doesn't show complete messages inside threads. It only shows partial messages (sometimes it shows complete messages sometimes it doesn't). Still needs stability improvement
A Google user
Helpwise has a positive influence on the way I process communication. It allows me to aim for big goals & allows me to reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.
A Google user
It's an easy to use app and is especially relevant nowadays, with the team working remotely due to the Coronavirus outbreak. It ensures a smooth flow of messages and e-mails.
A Google user
Helped us go remote during Covid 19. Really clean and easy to use product. It didn't take us long to understand how it works. And, great customer support. Happy user so far. Good job!
A Google user
This app stood out for me when it came to handling emails in an effective way. It's easy to set up and user friendly. Awesome experience so far!