Helpwise
Helpwise 是一款客戶服務和團隊協作軟件。
應用信息
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應用描述
Android應用分析和審查：Helpwise，由SaaS Labs US Inc.開發。在效率提升類別中列出。當前版本為3.6.15，在 25/03/2025 上更新。根據用戶在Google Play上的評論：Helpwise。超過3 千的安裝。 Helpwise目前有68評論，平均評分為3.7星
Helpwise 是一個全面的客戶服務平台，提供一系列功能，幫助企業從一個儀表板管理所有客戶通信。借助 Helpwise，您可以從一個集中的位置通過電子郵件、短信和社交媒體等多種渠道輕鬆回答所有客戶查詢。Helpwise 的突出特點之一是它的通用收件箱，它允許您在一個地方查看所有頻道的對話。此功能使您可以輕鬆處理客戶的通信、及時響應查詢並提供出色的客戶體驗。
Helpwise 提供與日曆、任務管理應用程序和 CRM 的本機集成，使您能夠加強溝通並簡化工作流程。您還可以使用 Helpwise 的應用程序功能創建自定義集成，以連接您的企業使用的其他工具。
Helpwise 包含旨在改善協作和提高整體團隊生產力的功能。您可以在對話中提及團隊成員，並與他們合作更好更快地響應客戶查詢。
此外，Helpwise 具有內置的碰撞檢測功能，可確保不會對客戶查詢做出相互矛盾的答复。如果兩個團隊成員正在對同一個線程寫回复，衝突檢測功能會提醒雙方，確保客戶收到準確一致的回复。
使用 Helpwise，您可以設置多個簽名並在撰寫電子郵件時即時更改它們。此功能對於擁有多個品牌或需要不同簽名的部門的企業特別有用。
Helpwise 還允許您通過使用 Automation Rules 設置工作流來自動執行日常和重複性任務，例如分配、標記和關閉對話。 Helpwise 將為您的團隊處理工作量，騰出時間專注於更重要的任務。
Helpwise 的另一個有用功能是它能夠通過基於循環、負載平衡和隨機等邏輯智能分配對話來自動管理團隊的工作量。此功能消除了手動委派的需要，並確保您的團隊可以有效地處理客戶查詢。
Helpwise 允許您直接從平台自動化客戶反饋。您可以分析反饋和分數以改進您的支持流程和質量。
借助 Helpwise，您可以通過跨收件箱深入了解支持團隊的績效來優化團隊績效和支持流程。您可以跟踪個人工作量和關鍵指標，從而做出數據驅動的決策以改善客戶支持。
最後，Helpwise 允許您設置知識庫來託管可以與客戶共享的文章。您可以為客戶入職、內部文檔和其他重要信息創建幫助中心。此功能可確保客戶可以輕鬆找到他們需要的信息並減輕支持團隊的負擔。
總之，Helpwise 是一個易於使用的一體式客戶服務平台，提供一系列旨在簡化您的工作流程、改善協作並提供卓越客戶體驗的功能。
我們目前正在提供3.6.15版本。這是我們最新，最優化的版本。它適用於許多不同的設備。從Google Play商店或我們託管的其他版本中免費下載Apk。此外，您可以在不註冊的情況下下載且無需登錄。
我們擁有超過2000+的Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ...設備，並提供了許多選項，您可以輕鬆選擇適合您設備的遊戲或軟件。
如果在Google App Store上有任何國家限製或設備側面受到任何限制，它可能會派上用場。
什麼是新的
Bug fixes and improvements
最近的評論
The Man Voiss
This newer version of the app is working much smoother than the first edition. Still need to add the fundamentals of helpwise to the features though. Some improvements that should be implemented right away are: 1. bulk actions (ie, select multiple messages and bulk delete, close, assign, tag, spam etc.) 2. tags (since tags are essentially the only folder element we have, with having to implement folders, just bring in tags so that we can organize on the go. plus tags can trigger automations, so it would be nice to have some on the go automation via tags.) 3. Universal Inbox AND Zenbox experience!!! (to make this mobile app a true productivity tool, including the different consolidated views in the app would be greatly helpful!) 4. Overall "Quality of Life" improvements: - add the "add note" button to the bottom of messages in the outbound area below the reply button to be more consistent with the desktop app - allow toggle close on inboxes a possibly a better indication of unread messages before having to toggle open (or better yet, allow checkboxes to include or exclude messages in the stream, which could function like a universal inbox) - allow for selecting multiple messages, ideally by clicking image, similair to how the mainstream email clients, and bring up actions menu (related to the bulk selection feedback above) - allow for more customization (for example, brand colors, swipe actions. Other than that, I am pleased with the improvements! Look forward to seeing things further developed.
A Google user
The UI is really great and very self explanatory. The app is very user friendly and it is easy to get used to it. Also having most of the communication channel synced at one place helps alot to focus on critical tasks. All in all its really good asset for entrepreneurs.
Thomas Carney (TECGamer)
Just started to use this app with my Twilio phone number. The app doesn't give you the ability to sign in via Gmail like the site does so I had to reset my password. Also, why does it take such a long time to send an SMS/get data? Seems like some services need to be optimized. Still plan on using it for now. Still a great service overall.
Mohamad Yassine
Keeps crashing on Redmi Note 8 Pro especially when opening attachments. It doesn't show complete messages inside threads. It only shows partial messages (sometimes it shows complete messages sometimes it doesn't). Still needs stability improvement
A Google user
Helpwise has a positive influence on the way I process communication. It allows me to aim for big goals & allows me to reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.
A Google user
It's an easy to use app and is especially relevant nowadays, with the team working remotely due to the Coronavirus outbreak. It ensures a smooth flow of messages and e-mails.
A Google user
Helped us go remote during Covid 19. Really clean and easy to use product. It didn't take us long to understand how it works. And, great customer support. Happy user so far. Good job!
A Google user
This app stood out for me when it came to handling emails in an effective way. It's easy to set up and user friendly. Awesome experience so far!