BeyondTrust Support
Download the BeyondTrust support client at the direction of your support rep
App info
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App description
Android App Analysis and Review: BeyondTrust Support, Developed by BeyondTrust Corporation. Listed in Business Category. Current Version Is 2.2.22-783be685, Updated On 18/12/2024 . According to users reviews on Google Play: BeyondTrust Support. Achieved Over 370 thousand Installs. BeyondTrust Support Currently Has 340 Reviews, Average Rating 2.5 Stars
You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed.Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
BeyondTrust InSight – Extend your representative’s vision by streaming live video.
Chat – Chat back and forth with your representative.
Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates.
If encountering problems attempting to uninstall, ensure the app is deactivated in the Device admin apps settings menu.
The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options.
BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.
We are currently offering version 2.2.22-783be685. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.
We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.
It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.
What's New
Bug fixes
Rate and review on Google Play store
Total number of installs (*estimated)
Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.
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Recent Comments
renate hunter
It was fine. You have to turn off the admin feature and then you can uninstall the app. I was having problems doing that as well then it gave me a large screen to uninstall the app. On the Android it showed up on my special access and personal and work. I went through their to uninstall it because it wouldn't work through the play store.
Mark Newland
We recently deployed some Huawei phones. A user was using the phone connected to a docking station in desktop mode. (Bluetooth keyboard and mouse, docking station linked to a monitor) When we remoted to the device we could only see the phone screen not the actions the user was doing on the desktop. There was no option to view the other screen.
Reuel H
Samsung / Android. When trying to join a support session directly from the app, the app crashes after entering site and session key. No error, no message - it just closes. When trying to use a link from chat, the app briefly opens, then closes with a message saying the license is validated.
Phil Rogers
Needs some work but is usable. To uninstall you need to disable it from being an admin app first (this is quite normal). You have to allow all permissions for it to work properly, which although does seem initially worrying, it does need to have this level of access in order to do its job.
Christine Carabetta
Horrible. I had to download this via my company in order for them to troubleshoot their issues and I was assured that I could delete it immediately afterwards. So, in order to delete this app I have to deactivate this app. Well, well, well...I cannot seem to deactivate this app in order to delete it.
Eric Power
I do not recommend using this app. Make sure to Deactivate Admin Access before uninstalling. This option is buried in Security and Privacy settings, More security settings, Device admin apps. Google Play Store should make this easier to do. The option to Deactivate popped up after I hit Uninstall and did not work.
trang tran
Didn't work for me then went to delete. It's tricky but the following worked on an android phone: you'll tap on the app until a menu pops up then go to the "i" in your left corner, from there it'll let you deactivate and Uninstall. Hope that helps
Glen Markey
I don't know how this app ended up on my phone. I can not deactivate it or remove it. I contacted customer support and they said they couldn't help me. Awful app and customer support