ServiceDesk Plus | Cloud
Drive service excellence across IT, HR, facilities, and more on the go.
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App description
Android App Analysis and Review: ServiceDesk Plus | Cloud, Developed by ManageEngine. Listed in Business Category. Current Version Is 6.36.0, Updated On 19/07/2025 . According to users reviews on Google Play: ServiceDesk Plus | Cloud. Achieved Over 196 thousand Installs. ServiceDesk Plus | Cloud Currently Has 11 thousand Reviews, Average Rating 4.6 Stars
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.
Discover the key features that can transform your service experience
Multiple instance management: Switch effortlessly between service desk instances and access different modules.
Request management: Create, edit, and manage incident and service requests with ease.
Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
Real-time notifications: Stay informed about service desk activities and request updates with timely push notifications.
Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
Asset management: Add, view, and manage your organization’s assets by scanning barcodes or QR codes. Track asset details, raise requests related to assets, and modify asset information on the go.
Knowledge base access: Find solutions in your help desk knowledge base to resolve issues faster.
AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.
We are currently offering version 6.36.0. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.
We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.
It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.
What's New
- Support for a new UDF field type called Multi Lookup Field is introduced in the request module.
- The search criteria for service categories have been improved. Now, search results will also include categories that contain templates matching the search query, making it easier to find relevant service categories.
- Minor bug fixes and performance improvements.
- The search criteria for service categories have been improved. Now, search results will also include categories that contain templates matching the search query, making it easier to find relevant service categories.
- Minor bug fixes and performance improvements.
Rate and review on Google Play store
Total number of ratings
Total number of active users rated for: ServiceDesk Plus | CloudTotal number of installs (*estimated)
Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.
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Recent Comments
Stephen Holcomb
Works great except for one incredibly frustrating thing - every time the app updates, it resets my ticket view and I have to change it back to my preferred values. All of my other settings stay the same after updates, why not that one? Otherwise, it's better than a lot of other ticketing apps I've used.
suresh “cherry” badawath
From yesterday onwards it is giving trouble. Like not able to view the latest alerts, and unable to open them to put in to introgression. And, most disappointment is not able to set notification alerts tone. Earlier it was allowed us to put any sound as notification alert tune. But, now not even default sounds are showing to put as notification sounds. Please help us to resolve the issue. Pls re enable the notification alert tunes, so that we can easily respond to the alerts immediately.
A Google user
This is an easy to is helpdesk application. That's about it. I really wish they brought in some basic asset management like asset creation and recall. I have seen a lot of other apps tie in bar code reading, and if an app that can take inventory of my fridge can have a bar code scanner, I dont understand why this one can't have it. I mean tying problems to an asset is basic trend analysis and a barcode scanner and basic asset management would be really helpful. ***Asset management is in 5.2*** Thank you for the information. I now give you 5 stars.
Randy Juber
Updated review: After reaching out to support, was able to get resolved. Appears I was affected by an internal SSL change. Still fully recommend product and other developer software/services. Previous review; No longer connects to the server. I can access everything else in the world, but not this application. I used to be able to access the list of tickets anywhere, any time, wireless or cellular data, it would always work. Can't get past the "Could not connect to the server" error.
Jonathan LeFeber
I *almost never* get notified about tickets being created or updated or assigned within my environment. Occasionally for some unknown reason I will get a few push notifications, but the majority of the time I do not. This makes the app basically useless for me if I can’t rely on it to send me notifications. How do I get notifications to actually work? It has all the requested permissions granted. Edit: Why are push notifications defined on the server level for everyone and not by the app user individually?
michael mwila
Very good app 😃👍👍 it was straight forward and user friendly
Mark Bedford
Horrible. The worst app I have ever had on my phone. None of the basic features I use work correctly, and many do not work at all. The desktop version is largely pretty good, and so the only way to access a functional Service Desk Plus is to bypass my phone and connect remotely to my desktop through a personal laptop.
Michael Clark
I cannot get past the sign-in, where it asks if I want to 'Trust this browser' Neither pressing 'TRUST' or 'NOT NOW' registers the click. Could be an issue with my phone I suppose, but without the ability to setup the app I cannot give a positive review.