SEAVP

Android App Analysis and Review: SEAVP, Developed by RSUPPORT Co., Ltd.. Listed in Business Category. Current Version Is 2.0.0.8(Build 71), Updated On 17/04/2014 . According to users reviews on Google Play: SEAVP. Achieved Over 200 Installs. SEAVP Currently Has 1 Reviews, Average Rating 2x9 Stars

SEAVP utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time.
By using SEAVP, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the SEAVP application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

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