Zendesk Support

Provide great support - anytime, anywhere

App info

Version :

2.62.0

Category :

Business

Update :

May 21, 2025

Installs :

863,795

Developer :

Zendesk Mobile

Requires Android :

Android 5.0+

Content Rating :

Everyone

Get it on :

Download APK

App description

Android App Analysis and Review: Zendesk Support, Developed by Zendesk Mobile. Listed in Business Category. Current Version Is 2.62.0, Updated On 21/05/2025 . According to users reviews on Google Play: Zendesk Support. Achieved Over 864 thousand Installs. Zendesk Support Currently Has 8 thousand Reviews, Average Rating 3.3 Stars

Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.

Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.

Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.

Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!

We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

We are currently offering version 2.62.0. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.

We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.

It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.

Rate and review on Google Play store

3.3

7,666 total

5 42.3

4 12.1

3 6.0

2 12.1

1 27.6

Total number of ratings

Total number of active users rated for: Zendesk Support

Total number of installs (*estimated)

Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.

Recent Comments

absolute Not providing

This app needs to basically be rewritten from scratch. The notifications, back button UX, and navigation all make no sense. Further, the performance is really horrid in terms of simple things like loading a ticket. Needs a complete do over and if the developers are being honest, they probably know it.

Ram Kumar

Dark theme does not get set after changing theme. The setting drop-down on th side does not show text at all.

Kolby Herrin

The new agent experience is an improvement, but some glaring issues still exist. When you open multiple tickets through notifications, you can't get back to the ticket list, you instead keep going back through tickets that you've opened. I'm unable to select "Task" as a ticket type. "Question" is listed twice and one of the instances will disappear if you select one of the "Questions" for the type. I'm unable to select and copy parts of a ticket. Instead, I'm required to copy the entire ticket.

Roman

Terrible update! Cannot switch between tickets without returning back to the list. To change the status of the ticket you have to switch between tabs. After the ticket is Solved or Pending one have to return again to the list to see the next ticket. It's now simply impossible to navigate. Did you guys ever tested the UX / UI?! You have "fixed" what wasn't broken and broke it instead!!! How do I revert to the old version? I really regret the auto update option was turned on...

A Google user

Edit: the app has become blindingly white. I'm downgrading to 1.7.1. 2. The UI is horrible - for every reply I first have to choose a resolution at the top of the ticket and then submit my answer at the bottom. 3. A new update made it worse: the reply form has enough height to show just three lines of text. Most of the vertical space is wasted. Again, the resolution and the reply form are spaced out and it takes an extra scrolling effort for every ticket to adjust a resolution and send a reply.

M L

1) if i start responding to a msg in the app, and need to open a browser to gather info or copy a link, everything I've written disappears. total waste of time. I end up having to go to my laptop to re-compose a reply. Ironically, Zendesk asked for a review in aop. I started replying, dropped my phone, it went to another screen when I was picking it up, and my reply was lost.😖 Here I am now making sure you get this 2) can't respond in app to msgs sent by Facebook 🙄

foodiedealma

Missing tablet mode, if I want to use landscape mode I have to use the website which often does not work well on mobile (drop down menus appear and disappear without allowing to select an option). Pretty inconvenient when you are trying to type and the app forces you to use portrait mode so your text box is covered by the onscreen keyboard. Poor design choice.

A Google user

Continues to get better. Batch selection of tickets for deletion. The ability to merge tickets and the ability to specify which queues(if we have access to multiple) we want to receive notifications for would be nice. 4/4/19 - Another app refresh comes and goes still with no ability to merge tickets via the app... maddening... 9/10 - still no merge!