San José 311
Report issues to City staff
App info
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App description
Android App Analysis and Review: San José 311, Developed by AST Corporation. Listed in Tools Category. Current Version Is 2.0.2, Updated On 11/11/2024 . According to users reviews on Google Play: San José 311. Achieved Over 24 thousand Installs. San José 311 Currently Has 119 Reviews, Average Rating 2.6 Stars
San José 311!San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve.
You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service.
Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications.
The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services.
Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider.
We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great!
We are currently offering version 2.0.2. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.
We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.
It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.
What's New
Minor bug fixes!
Recent Comments
Matthew Bright
Unfortunately the city seems to have just given up on this app. It had a decent native interface with some flaws, but now it's just a web view portal that's really cumbersome to use. Disappointing because the city has a stated digital goal. I'd love to see them run focus groups and user feedback sessions because, to my knowledge, they are missing the "Check" function in PDCA continuous improvement.
Cyrus Shahriari
The 311 app and web version serve its purpose. Residents can report issues in a centralized database. The self service is fast and efficient. It can take some time to resolve more complex cases, but the biggest advantage is the data behind it to justify major improvement projects such as the LED streetlight replacement and the repavement project. One improvement suggestion is to make the app more interactive by allowing residents to work as a team to combat issues together.
A Google user
there should be an option to reopen a ticket/work order if the job wasnt complete. they supposedly found that the vehicle that has been sitting there for months isnt being stored on the street. it did move, but it's in the same spot and has been there for months. it is the literal definition of storing a vehicle on the street. I guess if you move a vehicle 2 inches every 3 months you're in the clear somehow???
A Google user
You have to have separate accounts for desktop and mobile. Desktop app requires minimum password of 8 characters and the mobile app requires 4 exactly. You have to use different email addresses for each. Makes no sense what so ever. Uninstalled so I cannot confirm how ass backwards this app is. I did read all the negative ratings for this app.
A Google user
Used this app for a long time. But can not use it anymore, with the new version. Once opened, Pop up with 2 options, update or cancel, shows up. Both redirect to Google Play. Update or Reinstal gives nothing. And going in circle. Too bad.
Christopher Russell
2024 update: the last version of the app is much better than early versions. One gripe is the limit to a measly 10MByte for graffiti image upload, which is small compared to the photos that most modern phones take by default. Reducing image size takes extra steps.
A Google user
I think this is run by uneducated people. Very poor service! They close requests without solving. They deny responsibility of city streets with abandoned & registration-expired vehicles. This is them getting away without doing their job. No phone number available to report. Frustrating our tax money is wasted this way! Will follow this all the way to their office.
A Google user
A very good idea and concept, if it works. The City of San Jose does not have the time nor the staff I respond to a quarter of the abandoned vehicle reports, let alone tow them. The email response you get states that the vehicle was marked with a tag or they contacted the owner. Not the case. Not sure why they don't toe the car sooner. It's money for the City.