Zoho Desk
Context-rich help desk software that lets businesses focus more on the customer.
App info
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App description
Android App Analysis and Review: Zoho Desk, Developed by Zoho Corporation. Listed in Business Category. Current Version Is 2.9.7, Updated On 23/05/2025 . According to users reviews on Google Play: Zoho Desk. Achieved Over 272 thousand Installs. Zoho Desk Currently Has 3 thousand Reviews, Average Rating 4.5 Stars
Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.
We are currently offering version 2.9.7. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.
We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.
It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.
What's New
- Bug fixes and enhancements
Rate and review on Google Play store
Total number of ratings
Total number of active users rated for: Zoho DeskTotal number of installs (*estimated)
Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.You may also like these apps
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Recent Comments
Karthik Prashanth N
Product is good! But dreadful, pathetic support. 15 days nearly just to add credits to enable support via WhatsApp! Unacceptable for an app which claims to enable great support. Zoho, your support team is a joke. FYI, your team promised a resolution by eod Aug 20th. Still haven't received a response.
Gregory Moulton
The app is not nearly as good as the freshdesk app, but is passable for small ticket chains. However, as soon as you have a large ticket, with lots of replies, it crashes and freezes almost constantly when trying to reply. I'm using a flagship android phone, so I'd expect the phone to be able to handle anything. But I expect the app is designed inefficiently in that it loads all previous responses on the ticket when you try to reply and this is probably too much for the phone to handle.
Ivy Poison
Useless and overpriced customer portal that will rip you off when billing starts for the next year... 30 € more billed without any information about WHY. VIBER TEMPLATES anytime soon (as WhatsApp is like totally exposing passwords and usernames). Sending emails does not do any good as you answer on emails once per year ... I AM NOT SENDING YOU MY CONTACT INFO FOR MILIONTH TIME... AS YOU DO NOT CARE TO RESPOND MORE THAN OMCE PER YEAR ... NO ANSWER TO MY EMAILS AT ALL !!!
Ben Shearer
The app is usable but buggy. You can identify tickets, assign them, reply/close, all the good stuff needed to resolve a ticket however a common bug is when you comment on a ticket or reply to it in the app your comment/response will often end up on multiple tickets rather than just the one you chose. This can obviously cause problems for other tickets when using the desktop app. Also, have encountered an issue where a user who has been added doesn't appear in the app to assign tickets.
Matthew Wight
Everything was great but I recently stopped receiving notifications for Ticket replies
Mikkel Schmidt
The app is so slow. It takes up to 5-10 minutes to update your inbox if it even works. Half of the time it will load of minutes and then show a box "an error occurred, please try again later". The point with an app like this is to be able to check you tickets on the go. So when you are busy and have 10 minutes to check, but you then spent your available time waiting for the app to load instead of being productive, the app just becomes useless.
Ashutosh Singh
Unable to merge tickets with the latest update.
Travis Villalpando
Cannot even tag people correctly within the app (like you can on desktop - literally doesnt even register it even when you do it the same as on pc), doesn't work with an email signature without it automatically formatting it a weird way (like as an email thread). Would be a good app, but it's so buggy you'll have to use the desktop version anyway