Freshcaller
Call Center that fits in your pocket!
App info
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App description
Android App Analysis and Review: Freshcaller, Developed by Freshworks Inc. Listed in Communication Category. Current Version Is 3.11.1, Updated On 30/04/2025 . According to users reviews on Google Play: Freshcaller. Achieved Over 75 thousand Installs. Freshcaller Currently Has 479 Reviews, Average Rating 3.3 Stars
With the Freshcaller mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there.Provide timely solutions to your customers and put your best foot forward in your business's support game!
Features of our cloud-based phone system
Calls: Make and receive calls at your convenience.
Contacts: Dial saved phone contacts from within your Freshcaller app
Agent status: Set your availability by toggling between being online and offline from within the app.
Recent calls: Directly engage with your most recent callers from the list of recent calls
On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call.
Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.
Multiple incoming calls View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Leads: Add your call notes and recordings to your CRM lead entry.
Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days, for free.
We are currently offering version 3.11.1. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.
We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.
It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.
What's New
We're always making improvements to Freshcaller so that you don't miss a thing.
Rate and review on Google Play store
Total number of installs (*estimated)
Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.
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Recent Comments
rahul b
Definite step back from previous version. Once you are on a call, you cannot see the phone number of the caller if they are saved as a cust. There are many common names which could refer to multiple people, and the phone number was a good identifier. Several times I have been on a call with a cust whilst another call is coming through. Very hard to hear the current call with ringtone playing. Cannot decline the incoming call, and it will eventually ring out, but will end the current call too.
Chris Olson
This app just does not work well. All of the features it claims to do are true, but there are some glaring omissions, like a lack of support for Bluetooth headsets, no screen time out when on a call, and various bugs such as the "end" button doesn't end a call! I tapped on a recent call by accident and ended up dialing that person's number - even though I tapped cancel/end call immediately! The call went through, and as IT, I had an embarrassing time explaining what happened and apologizing.
A Google user
I do not know why they thought this should be an app. Many of their competitors are able to push calls to a cell phone without the need for a badly designed app. Being able to create a ticket, only after hanging up on a call is quite frustrating. They decided for some reason, the answer and decline buttons should be opposite of how they are for normal calls on android. It also does not turn off your phones screen while talking so accidental button presses galore.
J S
Although I have the December 2021 version 3.2.2 installed, if I close the app and later try to open again, it gives me a message saying "... this version was deprecated on 10/18/2021 ... uninstall it and install new version ..." and the app does not open at all after this message. I have tried to solve this in any way possible including restarting phone after disinstallation. This is not acceptable. I am one of your clients and need this app working properly.
A Google user
Works as described once all power saving settings are disabled. Unfortunately I often find the app will crash/close if my phone is left for a significant period, i.e. overnight. Is this because reception/data connection is lost? I would like a notification rather than constantly having to check if it's running in the background.
A Google user
Completely unusable. Half the time it doesn't even ring, then when it does connect it fails to show the call screen so I don't even know who's calling. It also seemed to have issues with my Bluetooth headset. I can't believe they released this as a finished app.
A Google user
It works but has issues. Most prominent one is Bluetooth headphones not working (in my case a Jabra Evolve e65) which is shown in the app but when selected the voice / sound still goes over the phone speakers.... Further things like Fresh not helping solving issues with voice and blaming it all on the network of customers (even if they did all required forwarding).
A Google user
Extremely poor experience with this company. It made a stealth charge of 708 USD on our debit card even though we were only ever on the pay as you go plan. Company does not pick up support or billing numbers so you have to call sales and demand to get re routed. They don't reply to emails either. Still waiting for our refund 10days after their own deadline. Comb through your bills carefully if you use this company!