Jitbit Helpdesk
Android-client for the Jitbit Hepdesk ticketing system.
App info
Advertisement
App description
Android App Analysis and Review: Jitbit Helpdesk, Developed by Jitbit. Listed in Business Category. Current Version Is 10.2.2, Updated On 15/07/2025 . According to users reviews on Google Play: Jitbit Helpdesk. Achieved Over 18 thousand Installs. Jitbit Helpdesk Currently Has 87 Reviews, Average Rating 2.4 Stars
Jitbit Helpdesk for Android allows you to access your account in Jitbit Helpdesk software from your mobile device. (Jitbit Helpdesk is a customer support ticketing software system)Features include:
*Viewing unanswered, unclosed or all support tickets
*Viewing basic details and replies of individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status and other details
*Viewing attached images
*Using canned responses and more...
Some of the features of the new app:
* Almost the entire backend code has been rewritten to make the app faster with less bugs
* The app should be way faster and smoother than the old one, especially on older devices
* Push notifications for new tickets
* Jitbit Helpdesk hosted customers are now forced to use secure connections (https)
* External links should now be opened properly in the system browser
* Other bugs and performance fixes
We are currently offering version 10.2.2. This is our latest, most optimized version. It is suitable for many different devices. Free download directly apk from the Google Play Store or other versions we're hosting. Moreover, you can download without registration and no login required.
We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.
It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.
What's New
* Added search
* Ability to take a picture with camera and attach it
* Fixed some issues with filters
* Better performance when rendering HTML tickets
* Ability to copy email address on long tap
* Ability to take a picture with camera and attach it
* Fixed some issues with filters
* Better performance when rendering HTML tickets
* Ability to copy email address on long tap
Rate and review on Google Play store
Total number of installs (*estimated)
Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.
Discover Apps
- Prep AI - Land Your Dream Job
- All Document Reader:PDF Viewer
- Fill and Sign Easy PDF Editor
- Bakesy: Home Bakery Biz App
- Cat DB - Catalytic Converters
- Phoenix Zero - Rideshare
- Flyers, Poster Maker, Design
- Recostar: Call Recorder + AI
- Freebie Invoice Estimate Maker
- Invoice Maker
- FAX App: Send Faxes from Phone
- Invoice Maker & Estimate App
Popular Apps
Popular New Apps
- All Document Reader:PDF Viewer
- Bakesy: Home Bakery Biz App
- FAX App: Send Faxes from Phone
- Invoice Maker & Estimate App
- Boards.com
- Time Clock: Easy Tracker
- Invoice Simple: Invoice Maker
- Acres: Land Data & Parcel Maps
- Adobe Scan AI PDF Scanner, OCR
- Tiny Fax - Send Fax from Phone
- Tiny Scanner - PDF Scanner App
- Flyers, Poster Maker, Design
Recent Comments
Seth
It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.
Isac Engström
Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.
Matt Luchterhand
The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved
Collier Farnell
We have used Jitbit for 5 years now. While desktop browser works fine, the Jitbit Helpdesk app is absolutely frustrating. - Search function completely broken - Autopopulates reply field with "undefined" on new ticket, thus having to press for a cursor, then delete text - When opening ticket from Android Notifications, app always loads blank white page and have to swipe to clear - When using via Chrome, pressures you to use broken Jitbit app. Edit: Year later, still broke, no update.
Pat Davis
For how effective, efficient and intuitive the web version is, the mobile app is rough. Need to remember the hosted url everytime to login. App is framed in a bizarre browser. Tons of room for improvement, I'm sure they will meet the challenge.
Kurtis Overdorf
The most important feature, Keeping me logged in, doesn't exist. I need to manually locate my page and log in every time I use the app. You can't call this a time saver or a convenient addition if using it incurs work. Esp if you have MFA enabled.
cawooddc
It would be a pretty good app if only it could actually give notifications. I need this for work but no matter what I do, it will never give notifications. I turned it off once while I was on vacation months ago and it's never worked since.
Ronik Chakraborty
Few Bugs report: Issue in dependent custom filleds, even though it is set as dependent on previous filled all custom filled options are getting displayed. In ticket dashboard, filtering with tag option is not available. Ticket search option is hiden, it would be great if available readily in the home page.